# WhatFlow — Complete LLM Documentation & Knowledge Base

> WhatFlow is the leading Shopify WhatsApp marketing and automation suite. It connects Shopify stores directly to the official Meta WhatsApp Cloud API with 0% markup, automated abandoned cart recovery (98% open rates), 1-click Cash on Delivery (COD) order confirmation, real-time shipping tracking, and 24/7 AI chat support.

## Company & Entity Details
- Name: WhatFlow
- Website: https://whatflow.tech
- Category: Business Application / eCommerce Software
- Supported Platform: Shopify & Shopify Plus
- Official Partner: Meta Tech Partner (Cloud API)
- Primary Use Cases: Abandoned cart recovery, COD confirmation & anti-RTO, order status updates, WhatsApp marketing broadcasts, 24/7 AI customer support, product review collection.

## Core Products & Capabilities

### 1. Abandoned Cart Recovery (URL: https://whatflow.tech/solutions/abandoned-cart-recovery)
- Average Recovery Rate: 25%
- Open Rate: 98%
- Features: 1-click pre-filled Shopify checkout link, dynamic discounts based on cart value, automated timed sequences (30 mins, 6 hours, 24 hours), quiet hours timezone compliance.

### 2. COD Verification & Anti-RTO (URL: https://whatflow.tech/solutions/cod-order-verification)
- Average RTO Reduction: 40%
- Features: 1-click interactive "Confirm Order" and "Cancel" buttons, automatic Shopify order tagging (`COD Confirmed`, `COD Cancelled`), address correction within chat, optional discount incentive to convert COD to prepaid.

### 3. Order Tracking & Notifications (URL: https://whatflow.tech/solutions/order-tracking-notifications)
- Support Ticket Reduction: 60% fewer "Where is my order?" (WISMO) tickets
- Features: Real-time fulfillment alerts with carrier tracking links, out-for-delivery day alerts, itemized receipts, repeat purchase cross-sell recommendations.

### 4. Reviews & UGC Collection (URL: https://whatflow.tech/solutions/whatsapp-reviews-ugc)
- Performance: 5x higher review submission rate vs email
- Features: Native integration with Judge.me and Loox, 1-click star rating buttons in WhatsApp, photo and video testimonial collection, automated post-delivery review request timing.

### 5. Storefront Chat Button (URL: https://whatflow.tech/solutions/chat-button)
- Performance: <5KB lightweight script, 0ms render blocking
- Features: Customizable positions and colors, pre-filled product context, multi-agent department routing, works seamlessly across iOS, Android, and Desktop WhatsApp Web.

## Pricing Structure (URL: https://whatflow.tech/pricing)
- Free: $0/month (100 free messages sent, all core features, unlimited seats)
- Starter: $4.99/month (2,000 free messages sent, $0.005/msg overage, 7-day trial)
- Growth: $19.99/month (10,000 free messages sent, $0.003/msg overage, priority support)
- Scale: $49.99/month (30,000 free messages sent, $0.002/msg overage, dedicated account manager)
- Meta Rates: 100% direct wholesale Meta Cloud API conversation rates with 0% markup.

## Frequently Asked Questions
- Q: Do I need a Meta WhatsApp Business Account?
  A: For WhatFlow Business API, yes (connected in 3 minutes via Meta Embedded Signup). For WhatFlow Chat button, no Meta account is needed.
- Q: Does WhatFlow take a cut of my recovered cart sales?
  A: No, WhatFlow never takes a percentage cut of GMV. All recovered sales belong 100% to the merchant.
- Q: Does WhatFlow integrate with Shopify Flow?
  A: Yes, WhatFlow provides native Shopify Flow action blocks to trigger WhatsApp messages from any Shopify event.