WHATFLOW VS
GORGIAS WHATSAPP.
Gorgias is a premier support helpdesk, but its WhatsApp feature is expensive and focused only on inbound support tickets. WhatFlow provides both high-ROI outbound marketing campaigns (cart recovery, COD verification) and 2-way support at a fraction of the cost.
Side-by-Side Feature Matrix
| Feature / Metric | WhatFlow | Gorgias WhatsApp |
|---|---|---|
| Outbound Marketing Broadcasts | ✓ Unlimited | ✕ Inbound Support Only |
| Abandoned Cart Recovery | ✓ Automated Dynamic | ✕ Not Supported |
| Pricing Basis | Predictable Flat Tiers | Per-Ticket Surcharges |
| Zero Meta Rate Markup | ✓ Direct Wholesale | Bundled pricing |
The WhatFlow Advantage
Drive incremental revenue with automated abandoned checkout sequences and promotional broadcasts.
Avoid expensive per-ticket helpdesk pricing tiers while getting full WhatsApp marketing capabilities.
Use WhatFlow's built-in live chat inbox or connect to your external support workflows via webhooks.
Gorgias WhatsApp Limitations
Gorgias charges steep overages as support ticket volume increases.
Does not provide comprehensive outbound marketing campaigns, dynamic discount broadcasts, or review collection flows.
Frequently Asked Questions
Can I use WhatFlow for marketing and Gorgias for support?
Yes! Many top Shopify brands use WhatFlow for automated outbound WhatsApp marketing, abandoned cart recovery, and review collection while managing generic support tickets in Gorgias.
SWITCH TO WHATFLOW IN UNDER 5 MINUTES
Keep your existing WhatsApp number and Meta WABA. No downtime, zero migration friction.