OFFICIAL CLOUD API ENGINEENTERPRISE-READY WHATSAPP INBOX. BUILT FOR SHOPIFY.
Bring your whole support team together with Shopify order context, native extensions and real-time conversations. Every feature on every plan. No seat fees.
SEAMLESS 1-CLICK SHOPIFY LOGIN.
Zero passwords to manage. Your customer support agents launch the dedicated WhatFlow Inbox directly from Shopify Admin with instant, secure authentication.
Shopify Admin Launch
Staff members open the inbox in 1 click directly from the Shopify Admin sidebar.
Verified Store Security
Automatically verifies store ownership and staff permissions with end-to-end encryption.
Multi-Agent Workspace
Your whole support team collaborates in real time with shared conversation assignments.
EXPERIENCE THE WHATFLOW INBOX.
Click across conversations below. See how incoming WhatsApp messages, 24-hour Meta care window timers, and Shopify customer profiles sync in real time.
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11 MESSAGE BUBBLE TYPES, 1 POWERFUL INBOX.
Whether your customer sends a voice note, a photo of a damaged box, or an interactive button click, WhatFlow renders every native WhatsApp message format seamlessly.
LIGHTNING COMPOSER & CANNED REPLIES.
Respond to common inquiries in 1 click using slash commands. Attach media, voice notes, or launch interactive buttons while staying in full compliance with Meta's 24-hour care window.
Window is Open: The customer messaged within the last 24 hours. Your agents can send free-form text, custom photos, audio voice notes, and checkout links with zero per-message charges!
INTERACTIVE BUILDER: ZERO CODE REQUIRED.
Construct tap-friendly WhatsApp interactive components right inside the composer. Higher engagement, fewer typos, and higher checkout conversion.
Quick Reply Buttons (Up to 3)
Present up to 3 interactive pill buttons underneath any message. When the customer taps a button, their selection sends back instantly as a message — eliminating typing on mobile keyboards.
META TEMPLATES & NATIVE WHATSAPP FLOWS.
Re-engage customers outside the 24-hour window using pre-approved Meta templates, or launch interactive, multi-screen native forms right inside WhatsApp chat.
Multi-Screen Native Forms In-Chat
WhatsApp Flows allow merchants to build complex customer journeys — such as booking appointments, processing product returns, or submitting feedback — entirely inside WhatsApp without directing users to external web pages.
- ✔ 8 supported categories: Survey, Lead Gen, Return, Appointment, etc.
- ✔ Secure in-chat data submission directly to your store
- ✔ Interactive flow creator with pre-built form templates
CUSTOMER PROFILE DRAWER: ZERO TAB SWITCHING.
Support agents no longer need to open 5 browser tabs to find an order or issue a refund. All Shopify customer data lives directly alongside the live WhatsApp conversation.
Sarah Jenkins
VIP Customer4-STEP CAMPAIGN WIZARD: SEND IN MINUTES.
Launch targeted promotional blasts and newsletters directly from the WhatFlow Inbox. Complete audience segmentation, template variable testing, and scheduled sending.
Step 1: Campaign Configuration
DELIVERY METRICS & PER-RECIPIENT LOGS.
Know the exact second each customer received, opened, and tapped your WhatsApp message. Automated retry logic for temporary carrier failures.
Summer Solstice VIP Drop 2026
| Customer | Phone | Status | Delivery Time | Interaction |
|---|---|---|---|---|
| Sarah Jenkins | +1 555-382-9104 | ● Read | 10:02:14 AM | Clicked "Claim 20%" |
| Marcus Vance | +44 7911 123456 | ● Read | 10:02:16 AM | Viewed |
| Elena Rostova | +1 555-902-1840 | ● Read | 10:02:18 AM | Clicked "VIP Link" |
| David Miller | +1 555-401-8891 | ○ Delivered | 10:02:22 AM | Delivered to handset |
META PROFILE SYNC & INBOX PREFERENCES.
Control agent notification sounds, typing indicator simulations, and sync your official WhatsApp Business profile directly with Meta Business Manager.
Inbox Behavior & Agent Controls
Official Meta Business Account Health
SHARE YOUR PRODUCT CATALOG IN CHAT.
Share products from your Meta catalog in customer conversations, without leaving WhatFlow Inbox.
UP NEXT FOR WHATFLOW INBOX.
Audience sync and AI assistance are planned enhancements. They are not available in the current inbox.
Dynamic Audience Sync
Planned synchronization between Shopify customer segments and WhatFlow broadcast audiences.
AI Agent Copilot
AI is not available in the current inbox. Suggested replies are a planned enhancement; availability has not been announced.
CONNECT YOUR SHOPIFY STORE TO WHATFLOW INBOX.
Give your team an enterprise-ready WhatsApp workspace connected to Shopify. Every plan includes the full feature set; messaging allowances and rates vary. Applicable Meta messaging charges are separate.